Terms of Service

Effective date: 21 August 2026

These terms cover two things: the use of this website, and the basis on which Mirrorwright quotes, accepts and supplies orders. Where a signed contract, a supply agreement or a purchase order acknowledged by us says something different, that document takes precedence over this page for the order it covers.

1. Who these terms are for

Mirrorwright sells to businesses — hotel groups and contractors, distributors and wholesalers, e-commerce sellers, and brand owners buying OEM or ODM production. By requesting a quotation or placing an order you confirm that you are acting for a business and not as a consumer. Consumer protection rules such as statutory cooling-off periods do not apply to these transactions.

This website does not take orders or payments. It is a catalogue and an enquiry channel. Every order is formed by correspondence, a quotation and an order confirmation, as described in section 3.

2. Using this website

The text, photographs, drawings, specifications and page design on this site belong to Mirrorwright or are used with permission. You may download and circulate our product pages, specification sheets and quotations inside your own organisation and to your own client for the purpose of specifying and buying our products. You may not republish our photography as your own catalogue content, use it to advertise another supplier's goods, or scrape the site to build a competing catalogue.

Product photographs are representative. Colour on screen, grain in natural finishes and the exact appearance of a hand-applied finish will differ from the physical article. Where appearance is critical, work from a physical sample rather than from a photograph — see section 6.

Nothing on this site is an offer capable of acceptance. Specifications, MOQs and lead times shown on product pages are the current standard and can change; the quotation is the binding statement of what you are buying.

3. Quotations and how an order is formed

• Quotations are valid for 30 days from issue unless the quotation states otherwise. Glass, copper-free silvering, LED components and sea freight all move; beyond 30 days we will re-confirm rather than quietly hold a stale price.
• Quotations and invoices are in US dollars unless agreed otherwise in writing.
• An order exists when we issue an order confirmation or proforma invoice against your purchase order and you pay the deposit. A purchase order sent to us is an offer to buy; it does not bind us until we confirm it.
• Your general purchase-order terms do not become part of the contract merely by being printed on the order. If you need your own terms to govern, raise it before the order confirmation is issued.

4. Prices, taxes and duties

Prices are quoted on a named Incoterms 2020 basis — commonly FOB, CFR, CIF, DDP or EXW. Unless the quotation says DDP, import duty, VAT or GST, customs clearance charges, port and destination handling, and any inspection fees imposed at destination are the buyer's cost. Bank charges outside China are the buyer's cost. Price breaks are set per model and shown on the quotation, typically at 100, 300, 500 and 1,000 pcs and again at full-container volume; mixed orders across models count toward the container-level break.

5. Payment

• New customers: 30% deposit, balance against the bill of lading copy.
• Repeat customers: 30/70 against shipping documents.
• Project orders: letter of credit at sight is accepted.
• We accept T/T and L/C. Credit card and PayPal are accepted for sample orders only.
• Production does not start before the deposit is received. Documents are not released before the balance is received.
• Title in the goods passes to you when we have been paid in full. Risk passes according to the agreed Incoterm, which will usually be earlier — see the Shipping Policy.
• On overdue balances we may suspend production and further shipments, and charge interest at 1% per month on the overdue amount.

6. Samples and pre-production approval

Samples are charged at the unit price plus freight and are credited against your first bulk order. Standard models ship in 7 days; a new profile or a new LED layout takes 10 to 12 days.

For custom work a pre-production sample is required before bulk production. This is scheduled into the lead time, not treated as optional. The approved pre-production sample, together with the approved drawing, is the specification the bulk order is measured against — including finish, colour, LED colour temperature and packaging. Approval given by email is approval.

There is no tooling charge on cut-glass work, because profiles are waterjet-cut rather than moulded. Where a project does require tooling or a bespoke component mould, the charge and its ownership are stated on the quotation.

7. Specifications, drawings and tolerances

The approved drawing and the approved pre-production sample govern. Where a drawing is silent on a tolerance, the standard tolerance for that process applies and we will state it in the quotation on request rather than leaving it to be argued after delivery. Reasonable batch variation in hand-applied finishes, in natural materials and in the appearance of antiqued or tinted glass is inherent to the product and is not a defect.

Changes requested after drawing or sample approval are re-quoted and re-scheduled. If a change is requested after material has been cut, the cut material is chargeable.

8. Lead time and delivery

Standard lead times are 25 to 30 days for standard bathroom, shaped and floor mirrors; 30 to 35 days for decorative, cabinet, clock and specialty ranges; and 30 to 40 days for custom shapes and custom LED profiles. The clock starts at deposit receipt or at pre-production sample approval, whichever is later. On project work we schedule backwards from your required site date and tell you the latest release point.

Lead times are estimates given in good faith and are not of the essence unless a delivery date has been agreed in writing as a condition of the order. Delivery, risk and documentation are covered by the Shipping Policy, which forms part of these terms.

9. Compliance and documentation

We are direct about what our documentation covers, because this is where buyers get caught out:

• Our finished products are not CE marked. Where your market requires CE, we run the LVD and EMC testing for your order and supply the technical file, so you can sign the Declaration of Conformity in your own name. Cost, lead time and who holds the certificate are agreed per project.
• Rechargeable battery products carry UN38.3. Tempered panels carry a tempering certificate. Safety-backed panels carry a CAT I or CAT II backing classification.
• Compliance is documented by product family, not by company. Every quotation states which family the documentation covers and attaches the supplier material declarations and supporting test reports so you can check them before ordering.
• Our finished products are not ETL, UL or FCC listed. Component-level UL certificates are held on power cords and LED drivers. If your market or your specification requires a listed finished product, say so at enquiry stage — we would rather tell you no at the quotation than have it found at customs.

Where you specify a destination-market requirement — a labelling format, a plug type, a brand standard clause, an energy or accessibility rule — we build to what you specify. Confirming that the specification is correct for the market you are importing into remains your responsibility as importer of record.

10. Intellectual property, drawings and confidentiality

• Drawings, designs, artwork and brand standards you send us are yours. We hold them in confidence, use them only to quote and produce your order, and do not offer your design to another customer. Handling detail is in the Privacy Policy.
• If a project requires a signed confidentiality undertaking before drawings change hands, tell us before you send them. We can sign an NDA and can require the relevant manufacturing partner to sign one first.
• Our catalogue designs, tooling, technical solutions and photography remain ours. Buying production does not transfer the design of a catalogue model.
• You warrant that you hold the rights to any logo, artwork, brand standard or third-party design you ask us to apply, and you indemnify us against third-party claims arising from applying it.

11. Inspection and acceptance

Goods are inspected in-line and before packing. You are welcome to appoint a third-party inspection body, and we welcome customer and third-party factory audits; for buyers who cannot travel we can arrange a video walkthrough within two working days. Where an inspection is booked, tell us at order stage so it can be scheduled without pushing the shipment.

Claims after arrival — transit damage, shortage, wrong item, quality defect — follow the Returns Policy, including its claim windows.

12. Warranty

Covered	Period
LED modules and drivers	3 years
Silvering failure	5 years
Black edge, copper-free range	10 years
Hardware, hinges, movements and finishes	2 years

Warranty runs from the bill of lading date. Claims are settled with replacement parts or replacement units shipped with your next order, or by air freight where a site is affected. Exclusions and the claim procedure are set out in the Returns Policy.

13. Limitation of liability

Our total liability in connection with an order is limited to the invoice value of the goods that gave rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of contract, site delay costs, installation or removal labour, or third-party penalties, unless we have accepted that exposure in writing for a specific project. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud.

14. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control — including power rationing, raw-material and component shortage, epidemic control measures, port closure or congestion, carrier failure, strike, fire, flood, earthquake, war, sanctions, and government action. We will tell you promptly, give a revised schedule, and work the order back in as capacity allows. If the event runs beyond 90 days either party may cancel the unshipped balance, with amounts already spent on materials settled between us.

15. Export control, sanctions and business conduct

You confirm that you will not import, re-export or divert our goods in breach of any applicable export control or sanctions regime. We do not pay or accept bribes, facilitation payments or undisclosed commissions, and we expect the same from the parties we deal with.

16. Governing law and disputes

These terms and any order made under them are governed by the laws of the People's Republic of China. Disputes that cannot be settled by discussion shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration in Shenzhen, in English, and the award is final and binding on both parties. Where a signed supply agreement specifies a different law or forum, that agreement governs.

17. Changes to these terms

We update this page from time to time and change the effective date at the top. The version in force is the one published on the date your order was confirmed.

18. Contact

Questions about these terms, or about applying them to a specific programme: sales@mirrorwright.com. We answer enquiries within 24 hours on working days.